Frequently Asked Questions
Everything You Need to Know
How can I be sure you are the right person for the job?
Customer satisfaction is at the core of our business. We prioritize open communication, transparency, and reliability in all our interactions. Your trust is essential to us, and we go the extra mile to ensure your experience with Big Axe Tree Service exceeds expectations.
What experience do you have?
Our team consists of highly skilled and certified arborists with 12 years of hands-on experience in tree felling, pruning, and removal. We combine technical expertise with a deep understanding of tree biology to ensure the health and longevity of your trees.
What guarantees can you offer that the job will be finished on time and on budget?
Honestly in the service industry deadlines vary drastically due to weather and job scale. In a perfect world we could guarantee this, however every job is different because every tree has a different lean and different pros and cons. We however will not charge extra hours from our original quote. In emergency situations all we can say is that we will do our best.